Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and diagnosing issues across various critical business systems. This role requires a dynamic approach to identifying problems, analyzing system components, and ensuring seamless operation. The professional collaborates with different teams to maintain system stability and swiftly resolve disruptions, contributing to the overall efficiency and reliability of business processes.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.




- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system performance.
- Mentor junior team members to enhance their technical capabilities and problem-solving skills.
- Continuously evaluate and improve support processes to increase operational efficiency.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Infrastructure Service Management.
- Solid knowledge of incident and problem management processes within IT service frameworks.
- Experience with monitoring tools and techniques to detect and troubleshoot infrastructure issues.
- Ability to analyze complex system interactions and provide effective solutions.
- Excellent communication skills to collaborate with diverse technical teams and stakeholders.
- Capability to manage and prioritize multiple tasks in a

📌 Application Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru