At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Patient Journey Partner - Ophthalmology
This position is based in Chennai
Key Responsibilities
• End to end management of Top Therapy Area Expert relations and legitimate needs through the right identification of challenges, beliefs, and motivators.
• Complete understanding of account ecosystem, stakeholders, key influencers, decision makers, and patient profiling to create account/customer/patient persona-based solution through outside-in approach.
• Contribute to the organization's understanding of the patient journey and customer buying process (treatment protocols/decision criteria, disease-specific etc.)
and motivators.
• Map the patient journey, understand the barriers of disease-specific leverage points, and co-create patient-centric solutions with the customer.
• Develop account end-to-end relationships by understanding account vision, strategy, and tactics, and creating a shared value partnership.
• Be the one point of contact for brand and therapy-related query resolution of the HCPs.
• Improve the adoption of Roche innovation by building conviction on Roche innovation.
• Accountable for overall patient and business impact from the customer and actively contributes to the cluster P&L.;
• Responsible for the successful implementation of commercial contracts in the assigned accounts.
• Establish relationships with customers, partners, stakeholders and other influencers in the account to build sustainable long-term partnership.
• To understand account-specific hurdles to Roche Innovat
📌 Patient Journey Partner (Chennai)
🏢 Roche
📍 Chennai