Role Overview
Zensar is looking for an experienced SAP SD Consultant to support AMS (Application Management Services) engagements. The role involves L2/L3 production support, incident/problem management, minor enhancements, and continuous improvement for global SAP SD landscapes in a 24x7, SLA‑driven environment.

Responsibilities
Key Responsibilities
✅ AMS Support & Incident Management
• Provide L2/L3 SAP SD support for production issues
• Resolve incidents, service requests, and defects within agreed SLAs
• Perform root cause analysis (RCA) and implement permanent fixes
• Reduce recurring issues and stabilize SD processes

✅ Change Requests & Enhancements
• Handle minor enhancements and configuration changes
• Prepare Functional Specifications (FS) and coordinate with ABAP teams
• Support release cycles, transport management, and regression testing

✅ Client & Stakeholder Interaction
• Act as SD functional SPOC for AMS clients
• Interact with business users across regions (US/EU/APAC)
• Participate in AMS governance calls, SLA reviews, and reporting

✅ Testing & Documentation




• Perform unit testing, integration testing, and UAT support
• Maintain ticket documentation, SOPs, KT documents, and knowledge base
• Support transition and knowledge‑transfer activities

✅ Integration & Monitoring
• Handle SD integration issues with:• FI (Billing, Revenue, Credit Management)
• MM (ATP, availability check, intercompany flows)
• WM/EWM (delivery, picking, PGI)

• Monitor IDocs, interfaces, outputs, and background jobs

Qualifications
Required Skills
SAP SD Functional Expertise
• Robust hands‑on experience in:• Sales Order Management
• Pricing & Condition Technique
• Delivery, Shipping & PGI
• Billing & Invoicing
• Returns, Credit/Debit Memo processing

• Strong understanding of end‑to‑end O2C (Order‑to‑Cash) process

AMS / Support Experience
• 3–5+ years in AMS / support projects
• Experience working in ITIL‑based, SLA‑driven environments
• Hands‑on with ticketing tools (Serv

📌 SAP SD (Mumbai)
🏢 Zensar
📍 Mumbai