Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Agentic Orchestration, Agentic AI , AI Orchestration &LLM;
Valuable to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
A Principal Engineer — Tools & Platforms provides expert technical leadership across the infrastructure tooling ecosystem — spanning observability, automation, infrastructure-as-code, ITSM platforms, internal developer portals, and AI-augmented operations. The role is accountable for building, governing, and continuously improving the engineering platforms that enable Cloud, Network, Security, Database, and Voice towers to operate at scale with reliability. A key differentiator of this role is the ability to embed AI-augmented capabilities — LLM-driven runbook automation, agentic ITSM workflows, and intelligent alert correlation — directly into infrastructure platforms,



accelerating toil reduction and operational intelligence across the organization.

Observability
– ELK/Splunk
– OpenTelemetry
– Jaeger/Zipkin
Automation & IaC
– Terraform/Pulumi
– Ansible/Chef
– GitHub Actions/ArgoCD
– HashiCorp Vault
ITSM & DevOps
– ServiceNow
– Jira/Confluence
– Xmaters

AI-Augmented Ops
– LLM runbook automation
– Agentic ITSM workflows
– AI alert correlation
– RAG knowledge bases
– LLMOps pipelines

Roles & Responsibilities:
– Design, build, and operate enterprise observability platforms — Splunk — providing unified metrics, logging, and tracing across all infrastructure tiers with OpenTelemetry instrumentation standards
– Engineer and govern the IaC platform — Terraform or Pulumi — including module libraries, state management, policy-as-code (Sentinel/OPA), drift detection, and multi-cloud coverage across AWS and GCP
– Build and maintain CI/CD and GitOps pipeline infrastr

📌 Operations Engineer (Gurugram)
🏢 Accenture
📍 Gurugram