Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use up-to-date frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow IT Service Management (ITSM)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Role Summary
Lead a team of ServiceNow developers and analysts in delivering platform enhancements, upgrades, integrations, and operational support. Responsible for technical solution delivery, sprint execution, quality assurance, and mentoring team members.
Key Responsibilities
Technical Leadership
Design, develop, and implement ServiceNow solutions.
Lead configuration and customization activities across ServiceNow modules, especially ITSM, CSM and Custom Scoped Applications
Perform code reviews and ensure adherence to development standards.
Support platform upgrades, defect management,



and release activities (preferably if handled deployments via GIT using Source Control or using CI/CD Pipeline)
Troubleshoot complex technical issues and provide scalable solutions.
Delivery Management
Manage sprint planning, estimations, and task allocation.
Ensure timely delivery of stories, defects, and enhancements.
Track project risks, dependencies, and mitigation plans.
Support UAT, deployment, and hyper care activities.
Team Leadership
Mentor developers and support team skill development.
Conduct knowledge-sharing sessions and technical coaching.
Drive adherence to Agile and DevOps practices.
Experience
8+ years overall IT experience.
5+ years of ServiceNow experience.
Mandatory Certifications: CSA and CAD
Experience in Custom Scoped Applications
Good to Have: Mainline CIS certifications

15 years full time education

About Accenture
Accenture is a leading global professional services company that he

📌 Custom Software Engineer (Bhubaneswar)
🏢 Accenture
📍 Bhubaneswar