Company Description

Mandate 3 – Employees will work full-time from Swiggy HO, Bengaluru.
About Swiggy
Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fueled by terabytes of data processed every day, Swiggy offers a quick, seamless and reliable delivery experience for millions of customers across India.
From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.

Job Description

About the Role




We are looking for a highly analytical and focused professional to own the end-to-end escalation close-looping process while driving data-backed strategic improvements across operations. This role requires someone who can deep dive into complex operational issues, identify root causes, derive insights from large datasets, and work cross-functionally with Product, Engineering, Operations, and Business teams to drive sustainable solutions.

Key Responsibilities
• Own the end-to-end escalation close-looping process and identification of systemic issues.
• Perform root cause analysis on recurring escalations and recommend long-term corrective actions.
• Analyze large datasets to identify trends, operational gaps, and opportunities for automation.
• Build dashboards, reports, and automated monitoring frameworks to track key business and operational metrics.
• Partner with Product, Engineering, Operations, and Business stakeholders to prioritize and execute strategic initiati

📌 Manager - Escalations (Bengaluru)
🏢 Swiggy
📍 Bengaluru