Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking an experienced Siebel CRM application operations skilled to manage the day-to-day operational health and technical support of Oracle Siebel CRM and associated platforms from SP Infocity, Pune.
This hands-on role focuses on service stability, SLA adherence, major incident and problem resolution, proactive monitoring, technical troubleshooting, automation, operational governance and continual service improvement. You will act as a technical escalation point for complex production issues and work across Siebel CRM, Oracle BSS and connected technology teams.
You should bring 7–10 years of Telecom IT, Oracle BSS or enterprise CRM application operations experience, including at least 5 years of hands-on Oracle Siebel CRM production support experience. Working knowledge of SRE practices, observability and automation is important for improving reliability, service performance and op
📌 Manager_Oracle Siebel CRM (Pune)
🏢 Vodafone
📍 Pune