The objective of the Global Services Control Management Issues, Events & Remediation team is to enable the timely identification, assessment, response, and resolution of operational risk issues and events. The team seeks to minimize business and customer impact, prevent recurrence through effective remediation, and strengthen the organization’s control workplace through data-driven insights and lessons learned.
Global Services is seeking an Analyst – Issues, Events & Remediation, Data Reporting & Analytics. The role will be responsible for developing reporting and analytics solutions that provide transparency into issues, operational risk events, remediation activities, control weaknesses, and emerging risk trends.
The Analyst will combine business intelligence, data analysis, visualization, and control-management knowledge to produce accurate, scalable, and actionable reporting. The role will also support root-cause analysis, data-quality assurance, governance activities, and senior-leadership reporting.
This position requires extensive collaboration with business units,



Control Management teams, Technology, Compliance, Risk, and other functional partners across multiple geographies.

Responsibilities
• Develop and maintain interactive Power BI and Tableau dashboards covering issues, operational risk events, remediation progress, control performance, and key risk indicators.
• Produce accurate and timely recurring, ad hoc, and executive-level reporting on issue status, aging, severity, impact, root causes, milestones, overdue actions, and outcomes.
• Design scalable, automated reporting frameworks and integrated data models that reduce manual effort and improve reporting consistency and accuracy.
• Optimize dashboards, queries, extracts, refresh schedules, and visual components to improve performance, usability, and user experience.
• Analyse issue, event, and remediation data to identify systemic trends, recurring root causes, emerging risks, and potential contr

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