Job Summary:

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.
Areas of Work: Nice CXone Contact Centre Solutions and Pre-Sales
As part of these, you will drive the following:

· Use strong project management skills: Leverage good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables
· Deploy understanding of technology and software development cycle: Apply critical thinking, resource management and problem-solving skills.
· Create valid business cases: ROI generation and project management of solution deployment, being organized and comfortable planning several months in advance

Professional & Technical Skills:

· Use strong and well-established record of accomplishment in designing and delivering Nice CXone solution: Strong project management skills in planning and coordination for timely delivery
· Maximize critical thinking and problem-solving skills:



Apply understanding of technology and software development cycle
· Demonstrate relevant financial and budget competencies

Additional Information:

· MBA from a tier 1 institute (good to have)
· 8+ years’ experience in project management or technically relevant occupation, experience in Contact Center or telephony industry.
· Experience in leading at least 1 CCaaS/ Conversational AI end-to-end implementation/Solutioning a must (which involves integration with CRM as well as Agent screen pop) + Consulting experience

About Accenture
Accenture is a leading global qualified services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 coun

📌 I&P-GN - SONG - Service - Nice CX One- Manager (Bengaluru)
🏢 Accenture
📍 Bengaluru