Job Description – L2 AMS Analyst (Veeva Vault QualityDocs)
Role Overview
We are seeking a skilled L2 AMS Analyst with hands-on experience in Veeva Vault QualityDocs to provide application support, incident resolution, configuration support, and enhancement activities within a regulated Life Sciences environment. The ideal candidate will be responsible for ensuring secure operations of the QualityDocs platform, managing user queries, troubleshooting issues, and supporting continuous improvement initiatives.
Key Responsibilities
• Provide Level 2 application support for Veeva Vault QualityDocs.
• Analyze, troubleshoot, and resolve incidents, service requests, and system issues within agreed SLAs.
• Support document lifecycle management, workflows, training assignments, and controlled document processes.
• Investigate system defects, perform root cause analysis, and coordinate with L3/Veeva support teams when required.
• Manage user access, security roles, permissions, and document-related configurations.
• Monitor application health, support queues, backlog, and service performance metrics.
• Support document migrations, metadata updates, and bulk document management activities.
• Assist in system enhancements, configuration changes, and release deployments.
• Prepare impact assessments and participate in change management activities.
• Develop and maintain SOPs, knowledge articles, troubleshooting guides, and support documentation.
• Execute validation support activities, including testing and defect tracking.
• Participate in periodic reviews, audits, and compliance-related activities.
• Collaborate with Quality, Compliance, Business, and IT stakeholders to drive operational excellence.
Required Skills & Experience
• 3-6 years of experience in Application Support, AMS, or Quality Systems within Life Sciences.
• Hands-on experience with Veeva Vault QualityDocs.
• Strong understanding of:• Document Control
• Quality Document Management
• Document Lifecycles
• Workflo
📌 Veeva Vault QDocs (India)
🏢 Zensar
📍 India