Company:
Marsh

Description:

We are seeking a talented individual to join our Operations team, part of our risk business at Marsh. This role will be based in Pune. This is a hybrid role that has a requirement of working at least three days a week in the office.

Manager – Insurance Operations (Grade D2)

We’re seeking a Manager – Insurance Operations who is ready to work with complex & diverse insurance work. This person will be provided with Business Overview/Insights, Team dynamics & Operating Model, Roles & Responsibilities for each level, Expectations of various stakeholders to make you successful in this role. They must coordinate with key stakeholders across business and functions to determine development needs of various stakeholder groups, develops, and ensures training is crafted for the right audience at the right time, through the right channel, in a consistent and engaging format.

We will count on you to:
• Be an integral part of the team, play a key role in building and transitioning functional capability to the service centre, address any knowledge related queries,



cement the learning gaps (if any) and conduct regular refreshers to check the retention levels of learnings provided
• Ensure adherence to monthly tests to evaluate colleagues at regular interval
• Identify best practices that are followed across the industry and tailor them as per our needs
• Supports the senior leaders in the development of core content and execution strategy for process efficiencies and strategic outcomes.
• Develop and identify problem areas in process and develop preventive measures
• Determines best method and channel to address various training needs.
• Ensure adherence to performance matrix
• Drive team performance and delivery quality results
• Maintain business SLA and quality needs of the process
• Ensure adherence of self and team to RTO expectation
• Highlight process challenges in a timely manner
• Maintain staffing and forecasting needs of process
• Identify

📌 Manager - Insurance Operations (Pune)
🏢 Marsh Mclennan
📍 Pune