Lead Support Operations Engineer

Laboratory, Pharmacy, Radiology & Ancillary Clinical Systems

About the Role

Providence Global Center is seeking an experienced Lead Support Operations Engineer to lead reliable, secure and efficient support for Laboratory, Pharmacy, Radiology and other ancillary clinical applications. The role combines hands-on L2/L3 technical ownership with operational leadership, service governance, major-incident coordination, problem management, change oversight and team capability development. The engineer will partner with clinical stakeholders, product teams, infrastructure teams, vendors and senior engineers to maintain application availability, protect patient-care workflows and drive continual service improvement across on-premises and Azure Cloud environments.

Role Outcomes

The role is accountable for:

• Stable and resilient clinical application services with effective monitoring, incident response and recovery.

• Consistent SLA performance, clear operational ownership and timely stakeholder communication.





• Reduced recurring incidents through root cause analysis, problem elimination, automation and knowledge reuse.

• Controlled delivery of patches, upgrades, interface changes and production deployments.

• Robust team readiness through work allocation, technical coaching, documentation and succession coverage.

Key Responsibilities

1. Service Operations Leadership

• Lead day-to-day support operations across Laboratory, Pharmacy, Radiology and ancillary clinical applications.

• Provide technical direction for L2/L3 incidents, complex service requests, application defects and workflow disruptions.

• Prioritise work based on clinical impact, urgency, risk and agreed service levels; coordinate workload across the support team.

• Maintain operational readiness, support coverage, escalation paths, runbooks and handover practices.

• Review service performance, ageing work, repeat incidents, backlog, availability risks and improvem

📌 Sr. Service Operations Engineer (Hyderabad)
🏢 PROVIDENCE GLOBAL CENTER
📍 Hyderabad