Req ID: 392244

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Data Engineer Senior Advisor to join our team in Pune, Mahārāshtra (IN-MH), India (IN).
Role – L3 Support Team Lead / Senior Data Engineer

Role Overview

We are looking for an experienced L3 Support Team Lead / Senior Data Engineer to lead the Level 3 production support function for a modern cloud-based data platform.

The ideal candidate will combine robust hands-on data engineering expertise with technical leadership and production support experience. The role will be responsible for resolving complex production issues, performing root cause analysis, improving platform reliability and performance, optimizing Snowflake costs, and driving continuous improvement and automation across the support landscape.

The candidate should have strong expertise in Snowflake and modern data engineering technologies, including Streamlit, Snowflake Cortex, dbt,



Kafka/Snowpipe Streaming, GitHub, AWS or GCP services, and Observe/Streamline dashboarding solutions.

Key Responsibilities

L3 Production Support & Technical Leadership

• Lead the L3 support team responsible for the production data platform and associated applications.

• Act as the technical escalation point for complex data, application, integration, and performance-related incidents.

• Troubleshoot and resolve critical production issues within agreed SLA timelines.

• Coordinate with L1/L2 support, engineering, infrastructure, cloud, security, and business teams during incident resolution.

• Lead Root Cause Analysis (RCA) for major incidents and ensure corrective and preventive actions are implemented.

• Identify recurring production issues and drive permanent fixes, automation, and platform improvements.

• Establish and maintain operational runbooks, troubleshooting guides,

📌 Data Engineer Senior Advisor (Pune)
🏢 NTT DATA Services
📍 Pune