Associate Director - Salesforce
We are seeking an experienced Salesforce Service Delivery Lead to drive end-to-end delivery, governance, and operational excellence for the Fluence Salesforce ecosystem, with a strong focus on Salesforce CPQ, Sales Cloud, Service Cloud, and CRM operations. This role will serve as the primary point of contact for client stakeholders, ensuring seamless service delivery, platform stability, business value realization, SLA compliance, and continuous improvements across Salesforce applications. The ideal candidate will bring a strong blend of Salesforce delivery leadership, stakeholder management, service management, and operational excellence.
Who You Are:
• 10+ years of experience in IT, with at least 5+ years in Salesforce Service Delivery, Application Management, or Account Leadership roles.
• 5+ years of experience leading enterprise-level Salesforce engagements and managed services programs.
• Strong hands-on understanding of the Salesforce platform, including Sales Cloud, Service Cloud, Salesforce CPQ, Experience Cloud, and related ecosystem products.
• Experience managing Salesforce support, enhancements, releases, and platform governance activities.
• Proven ability to engage with business stakeholders, executive leadership, product owners, and technical teams.
• Strong understanding of Salesforce architecture, integrations, security model, and data management best practices.
• Expertise in SLA/KPI management, incident management, problem management, change management, and release governance.
• Experience leading global delivery teams across administrators, developers, business analysts, architects, and QA resources.
• Robust knowledge of Agile delivery methodologies and Salesforce release management processes.
• Excellent communication, presentation, stakeholder management, and executive reporting skills.
• Familiarity with ITIL frameworks and service management best practices.
• Ability to identify automation opport
📌 Associate Director (Pune)
🏢 Riveron
📍 Pune