Company Description

Anton Paar develops, produces and distributes highly accurate laboratory instruments and process measuring systems, and provides custom-tailored automation and robotic solutions. It is the world leader in the measurement of density, concentration and CO2 and in the field of rheometry.

At Anton Paar India, we are responsible for the distribution process, including sales, service, customer and application support, and logistics.

You may visit our website for more information at http://www.anton-paar.com/

Also, you may like to have a glimpse about the culture at Anton Paar India at https://www.anton-paar.com/in-en/jobs/corporations/working-at-anton-paar-india-pvt-ltd/

Job Description

This role is responsible for the installation and maintenance of the instruments, preventive maintenance as well as other after-sales technical support solutions to the customers. They are responsible for establishing and maintaining proper business relationships with customers in order to address their inquiries, concerns and requests from time to time.

Perform installation,



calibration, maintenance and repair of the instruments and parts via visits, telephone and/or email.

• Ensuring high level of customer satisfaction for all instruments in the assigned product lines, designated territory and customer accounts.

• Serving as the primary customer contact for technical and service issues for the product lines, designated territory and customer accounts.

• Identifying, managing and coordinating with various departments in the company to resolve customer concerns proactively.

• Ensuring that the maximum number of instruments from the assigned product lines and territory are covered under Annual Maintenance Contract.

• Taking responsibility and following-up for collection of service receivables.

• Quoting, negotiating and closing service contracts and repair charges with customers.

• Ensuring full compliance to CRM and AP Service processes, workflows and guid

📌 Field Service (Vadodara)
🏢 Anton Paar
📍 Vadodara