Customer Support Specialist, APAC (Bengaluru)

Customer Support Specialist, APAC (Bengaluru)

02 Oct
|
Circle
|
Bengaluru

02 Oct

Circle

Bengaluru

About Us
Circle is building the world’s leading AI-powered, all-in-one platform for digital businesses. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments — all in one place, all under their own brand.
We’re proud to be a fully remote company of around 270 (and growing) team members from 30+ countries around the world. We seek exceptional individuals around the world, set them up to do the best work of their lives, and in turn, create a meaningful impact in their own lives. We don't track hours, but we do manage for high expectations very closely. We collaborate across time zones, are highly async, and like to document a lot.
Twice a year, we bring the whole company together in beautiful places around the world for our company offsites. So far, we’ve hosted offsites in Turkey, Portugal, Mexico, Thailand, Colombia, Italy, Ireland, and more, with still more to come
Check out our Careers page for more about working at Circle.
About the role




We're looking to expand our customer support team This team is the first line of support for our customers at Circle. We respond to open support inquiries, solve complex problems, and work directly with our customers and internal teams to help find the best solutions to the trickiest challenges. We're at the point of our journey where we now have a robust support team of over 30 teammates spread across the entire globe, all aiming to make sure our customers are supported as Circle continues to grow.
This is a fully remote, full time position. Candidates must be available to work 8:00 AM to 5:00 PM IST, Tuesday through Saturday (40 hours per week). This is a requirement of the role.

What you'll be doing
• Prioritize customer issues across our email channels.

• Ramp up during an onboarding phase, and eventually provide hands-on support for Circle Plus communities.

• Become an expert on the Circle product,

📌 Customer Support Specialist, APAC (Bengaluru)
🏢 Circle
📍 Bengaluru

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