02 Oct
|
Unicorn HR
|
Mumbai
- Key ResponsibilitiesHandle customer queries and requests through phone, email, chat, and other communication channels.
- Understand customer concerns and provide accurate and timely resolutions.
- Follow up on pending customer requests and ensure closure within defined TAT/SLA.
- Coordinate with internal teams such as Sales, Operations, Credit, Collections, and Support for issue resolution.
- Maintain proper records of customer interactions, complaints, requests, and resolutions.
- Identify recurring customer issues and escalate complex cases to the appropriate team.
- Ensure compliance with company policies, processes, and service standards.
- Maintain a high level of customer satisfaction and service quality.
- Support customers with product/service-related information and documentation requirements.
- Prepare basic reports and maintain daily/weekly service-related MIS.
📌 Customer Support Executive (Mumbai)
🏢 Unicorn HR
📍 Mumbai