Brand: Craftmate

Craftmate is a quick-growing D2C art & craft brand creating easy, enjoyable DIY art experiences for everyone.

We’re looking for a Customer Support Executive who can be the friendly, reliable voice of Craftmate for our customers.

- What You’ll DoHandle customer queries through WhatsApp, Instagram, email, calls and other support channels
- Help customers with orders, payments, shipping, delivery, cancellations, returns and refunds
- Track shipments and proactively coordinate with logistics partners for delayed or stuck orders
- Resolve customer complaints quickly and professionally
- Coordinate with the warehouse, logistics and internal teams to resolve issues
- Maintain accurate records of customer complaints, refunds, replacements and resolutions
- What We’re Looking For experience in customer support, preferably in D2C, e-commerce or consumer brands
- Strong Hindi and English communication
- Basic understanding of Shopify/e-commerce operations is a plus
- Comfortable using spreadsheets and basic computer tools

📌 Customer Care Executive (New Delhi)
🏢 Thunder Nuts
📍 New Delhi