Job Description:
The Customer Service Representative operates in a dynamic, customer-centric setting, managing both internal and external customer inquiries through phone, email, and chat. The role focuses on delivering exceptional customer service with efficiency, professionalism, and courtesy while ensuring customer satisfaction and retention.

Key Responsibilities:
• Respond to customer inquiries via phone, email, chat, and other communication channels.
• Handle account maintenance requests, including address changes, account updates, order status inquiries, product feedback, password assistance, and billing-related concerns.
• Resolve customer issues by applying analysis, policies, and procedures, while assessing contract terms and downstream impacts.
• Ensure all customer interactions align with Thomson Reuters brand values and service standards.
• Identify opportunities for additional products and services and route qualified leads to the appropriate sales teams.
• Assist field representatives with account maintenance and customer support as needed.




• Accurately log and classify customer calls and requests in the call tracking database.
• Collaborate with cross-functional teams to maintain accurate and consistent customer information.
• Review customer feedback, identify operational improvement opportunities, and support risk mitigation efforts.

Required Qualifications:
• Experience in customer service, customer support, or a related role.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proven ability to resolve customer issues independently and make sound decisions.
• Experience handling account maintenance, billing inquiries, contract discrepancies, and account reconciliation activities.
• Strong problem-solving and analytical skills.
• Ability to work effectively with internal and external stakeholders across different levels.

Preferred Qualifications:
• Experi

📌 Customer Service Specialist (Hyderabad)
🏢 Thomson Reuters
📍 Hyderabad