Summary of This Role
Manages the operation, maintenance and administration of the organization's operating and management systems so that they function reliably, meet the organization's business needs, and use the organization's IT resources effectively. Oversees activities relating to technical guidance for planning, directing, and monitoring operating systems. Plans and recommends operating system modifications or additional equipment to increase the capacity of the system. Prepares operational cost estimates for current and proposed plans. Evaluates vendor proposals for purchases of hardware.

What Part Will You Play?
• Provides leadership for all aspects of a global multi-data center environment. Coordinates the planning, acquisition, implementation, and support of systems deployed globally. Evaluates recent technologies for optimal operational value and quality of service. Ensures compliance with regulatory and audit standards set forth by the Statement on Standards for Attestation Engagements (SSAE) No.16, Service Organization Controls Report (SOC1),



Federal Financial Institutions Examination Council (FFIEC), client contracts and other relevant standards. Ensures system security standards to protect customer data against unauthorized access.
• Plans and directs global capacity management activities to ensure systems are appropriately sized and configured to support customer needs. Establishes and supervises the collection of analytics used for capacity analysis to accurately forecast future resource utilization requirements. Produces annual capacity plan and contribute to budget development, to support required infrastructure enhancements. Ensures scalability and accessibility of applications or services.
• Leads infrastructure change process for a global card authorizations environment. Ensures that change is consistently-executed, with no interruptions to service. Provides technical leadership of group incident resolution process and root cause analysis. Facili

📌 Senior Manager, System Operation and Administrator (Pune)
🏢 Global Payments
📍 Pune