About Firstsource:

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Job Description – AWS Connect Developer

Experience: 2–7 years

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services.



Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines and India. Our 'right shore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Overview:

The role has the accountabilities of designing, developing and implementing cloud-based Contact Center as a Service (CCaaS) solutions using Amazon Connect and associated AWS services across client engagements.

Key Roles and Responsibilities:

• Design, configure and implement contact center solutions using Amazon Connect

• Develop and manage Contact Flows, Queues, Routing Profiles, Quick Connects and User configurations

• Implement IVR, call routin

📌 Senior Software Engineer (Hyderabad)
🏢 Firstsource
📍 Hyderabad