Project Role : Solution Architect
Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case.
Must have skills : ServiceNow Customer Service Management (CSM)
Valuable to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Role Summary
Provide strategic leadership for ServiceNow practice, portfolio delivery, platform governance, and business transformation initiatives. Accountable for business value realization, customer satisfaction, revenue growth, people strategy, and ServiceNow capability expansion.
Key Responsibilities
Strategic Leadership
Define ServiceNow transformation roadmap and platform strategy.
Drive enterprise-wide ServiceNow adoption and innovation initiatives.
Align ServiceNow investments with business objectives.




Lead major transformation programs and executive stakeholder engagements.
Portfolio & Governance Management
Oversee multiple programs, projects, and delivery teams.
Establish governance models, architecture standards, and delivery frameworks.
Ensure compliance with organizational, regulatory, and security requirements.
Drive platform health, scalability, and operational maturity.
Business Development & Practice Growth
Support solutioning, estimations, and proposal development.
Identify opportunities for ServiceNow expansion and innovation.
Build reusable assets, accelerators, and delivery methodologies.
Strengthening client relationships and driving customer satisfaction.
Talent & Organization Leadership
Develop leadership pipeline and ServiceNow talent strategy.
Lead workforce planning and capability-building programs.
Coach Associate Managers, Team Leads, and technical architects.
Foster an inclusive, collaborati

📌 Solution Architect (Bengaluru)
🏢 Accenture
📍 Bengaluru