Shape the future of operational execution by coaching teams, strengthening controls, and delivering faster, more consistent customer outcomes through process improvement and automation.

As an Operations Manager Associate within International Consumer Banking Operations, you lead a high-performing team responsible for time-sensitive transfer and withdrawal processing with strong control discipline and customer focus. You manage daily execution, capacity, queue health, and escalations to deliver consistent outcomes within defined procedures and service levels. You partner with internal stakeholders and external vendors to resolve issues and drive measurable improvements through automation and process change.

Job Responsibilities:

• Direct daily transfer and withdrawal processing delivery to ensure completion aligns with procedures, service levels, and control standards
• Coordinate workflow tracking, queue management, prioritization, and team coverage to support effective handoffs
• Validate verification steps, quality checks,



and reconciliations to maintain data integrity and control requirements
• Own exception management by identifying breaks, delays, or risks and ensuring timely, clear, audit-ready escalations
• Enhance the customer transfer experience by improving responsiveness, transparency, and outcome quality
• Collaborate with internal partners to resolve operational issues efficiently, including under time pressure
• Sustain effective coordination with external vendors to support end-to-end processing within agreed timelines
• Improve procedures by reducing handoffs, strengthening documentation, and accelerating turnaround times
• Spearhead automation initiatives by identifying opportunities, defining requirements, tracking delivery, and measuring advantages
• Mentor team members through coaching, onboarding, training support, and performance management
• Compile and review operational reporting, including queue health, quality trends, and key performance

📌 Pension Operations Associate (Bengaluru)
🏢 JPMorgan Chase
📍 Bengaluru