About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. ANZ Institutional provides world class solutions for customers that move goods and capital across the region, and helps them sustainably grow their businesses.

About the Role

Reporting to the General Manager Customer Delivery, Institutional Operations, the Head of Operations - Lending, based in the GCC is accountable for the end-to-end operational performance, process integrity, fulfilment model and customer delivery outcomes for an assigned Institutional Lending product portfolio.

The role owns how work is designed, executed, controlled and fulfilled at scale across GCC (with close oversight to Lending fulfilment processes and Customer Moments of Truth in in-country teams), ensuring product operations are straightforward, standardised, resilient, efficient and aligned to customer, banker, product, risk, regulatory and financial expectations.

Working with Regional/Country COOs, GCC Ops Leads, Product, Risk,



Technology, Ops Performance, Run/Modify Change and enterprise change teams, the role drives process simplification, operational resilience, automation, productivity and sustainable service improvement across the product operations portfolio.

Role Type: Permanent
Role Location: Bengaluru
Work hours: Full time

What will your day look like?

Your key accountabilities in this role will include:

• Own end-to-end operational performance for the assigned product operations portfolio, ensuring outcomes meet customer, banker, product, risk, financial, and regulatory expectations.

• Own the global fulfilment model across GCC and in-country teams, with clear accountabilities, service standards, and escalation pathways.

• Own the design, governance, and continuous improvement of operational processes, controls, standards, and procedures.

• Ensure processes are globally consistent, auditable,

📌 Head of Operations (Bengaluru)
🏢 Anz Banking Group
📍 Bengaluru