Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.

Job Description

What you get to do in this role:
• Work collaboratively with our Product teams to deliver excellent UX that will revolutionize workplace collaboration and productivity for some of the largest companies in the world
• Directly lead and manage 8-10 designers and/or managers
• Change the way people work through design thinking and develop experiences using AI, Machine Learning and Mobile technology




• Oversee a portfolio of products, while acting as a mentor & manager to subordinates.
• Work closely with Product and Engineering from strategic definition, planning, architecture, through tactical execution of the Product Roadmaps
• Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem
• Lead user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans
• Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others
• Rapidly iterate theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions
• Oversee your team's work: detailed mockups and prototypes and behavior specifications.
• Ensure a consistent experience across the mobile and desk

📌 Director, Product Design (Bengaluru)
🏢 ServiceNow
📍 Bengaluru