The Prospect
We are a 900-person globally distributed scale-up with 20 offices across Germany, France, USA, Italy, Vietnam, India, and beyond. We move fast, run lean, and expect every function to own its outcomes commercially and operationally.
This is not a role for someone who manages vendors and escalates incidents. It is a role for someone who maps the global architecture, automates the helpdesk, negotiates vendors hard, and co-creates a state-of-the-art security posture - simultaneously, from day one, with a lean team and a clear mandate.
If you are at a stage in your career where you still want to build things personally, where you find vendor negotiations energizing rather than administrative, and where "we've always done it this way" makes you impatient - this role was designed for you.

What You Own
Global IT infrastructure across 20 offices
You are the single accountable owner of everything that keeps a scale-up global people tribe productive: endpoints, office networks, leased lines, meeting room A/V, printers, WeWork and owned office infrastructure, telecom contracts,



and the remnants of on-premise data centers we are actively rationalizing.
Service delivery automation
The current L1/L2 model is manual. Your mandate is to change that within two quarters. Every ticket that does not require a human hand on hardware should be automated end-to-end. You start building this in parallel with the current manual operation from week one - not after a discovery phase, not after a budget approval cycle.
Global IT architecture
You map the current state, maintain it as a live artifact, and always have the next two architectural steps planned and sequenced. You own the execution path across your direct team and matrix stakeholders. The architecture is never a static document - it reflects decisions made and decisions coming.
SaaS vendor commercial management
Our SaaS estate includes Microsoft 365, Dynamics CRM, Zammad, and various other tools. These are significant

📌 Global Head of Corporate IT (Bengaluru)
🏢 HRS
📍 Bengaluru