Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Summary
The AI Platform Engineer contributes hands-on execution for Genesys's enterprise AI tool ecosystem — including Claude, ChatGPT Enterprise, Cursor, Amazon Q, and internal platforms such as GEL. You help keep these tools available, secure, and well-integrated for thousands of internal users, working through established runbooks and processes while building the technical depth to take on broader ownership over time.
You will work closely with senior engineers and the Manager, AI Enablement & Automation on access governance,
monitoring, and integration work, growing your platform engineering skills on a team building the tools that power AI adoption across the business.
What You Will Do
AI Platform Application Development
• Design, develop, test, deploy, and operate Python-based services and automation supporting AI governance, security, privacy, and compliance requirements.
• Build tooling for AI application inventory, platform onboarding, risk classification, access reviews, policy compliance, control testing, exception management, approval workflows, and audit-evidence collection.
• Translate governance policies and security requirements into enforceable technical controls, automated checks, alerts, and measurable control outcomes.
• Develop security and compliance checks for sensitive-data exposure, inappropriate access, policy violations, secrets leakage, unsafe tool use, and other AI-specific risks.
📌 AI Platform Engineer (India)
🏢 Genesys
📍 India