POSITION SUMMARY

You will be part of our UK’s multidisciplinary technical services team and will be responding to a variety of incidents and service requests across End User Support, Storage, Network, Virtualisation, Back, DR and Microsoft technologies.

The Senior Technical Services Engineer is predominantly responsible for 2nd line activities, escalation, and mentoring; however, the role is still very much client-facing. This includes responding to system events, availability and capacity issues, and troubleshooting and problem-solving incidents raised by our clients.

This will include performing planned maintenance activities and acting on service requests.

Ability to communicate effectively with clients and manage technical queries and events in line with customer-specific SLAs/KPIs is essential. You will work as part of a multi-disciplined team, with vendor and structured training provided, with the objective of holding the following vendor certifications (AZ-900, Microsoft 365 Certified: Fundamentals, CCNA/VCP/NCDA) within the first 12 months.





Your work will directly contribute to high user satisfaction through exceptional customer service, technical troubleshooting, and ticket and stakeholder management across the team.

We will also provide vendor training and a structured career path for all successful candidates.

EDUCATION AND EXPERIENCE

• Extensive MSP experience in a technical support or similar role.

• Good knowledge of VMware/Horizon/VDI or equivalent

• Good knowledge of all Microsoft technologies - Desktop OS, Server OS, Hyper-V, Active Directory, Exchange

• Background in Cloud technologies - Azure, Microsoft 365

• Experience of working within a Managed Services workplace or a similarly structured (ITIL) based organisation

• Experience in the implementation or management of company policies and procedures

• One of CCNA, VCP, NCDA is desirable

KEY JOB ELEMENTS

Advanced Ticket & Incident Management

• Serve as the primary escalation poin

📌 Service Desk (Bengaluru)
🏢 Creative ITC
📍 Bengaluru