How will you CONTRIBUTE and GROW?

As part of the digital transformation of Air Liquide Group's procurement processes, tools, procedures, and working methods are being harmonized and simplified to provide users with comprehensive and efficient tools. To support this transformation, the GCC Application Support Specialist will be responsible for business support and knowledge transfer. Their main mission will be to contribute to application development and upgrades, as well as training for users and suppliers.Local Solution Owner
• Single point of contact for local Administration
• Incident Management (Level 1& 3) & Alignment between tools (Vendor & Air Liquide)
• Data quality control
• Data cleansing
• User access Management

Application evolution support
• Train / upgrade self to be the SME of the Digital Procurement application
• Contribute to the definition of the tool process (Evolution)
• Liaise with technical teams (DDS & Procurement) during feasibility studies of new feature implementation




• Collaborate with business process owners and Digital Managers to define the evolution needs
• Execute testing of the application during various releases under group solution team coordination
• Communicate the functional and technical changes on the application to various stakeholders
• BulkUpload/BulkUpdate of Data

Knowledge Retention & Documentation
• Document all the system changes throughout the evolution of the application
• Responsible for documenting SOPs for existing and current workflows
• Prepare Gap analysis documents and maintain change history for new releases
• Responsible for developing digital promenade (self help) for each module
• Responsible for preparing tutorial videos and updating the training material
• Build knowledge repository (Faq's, DIY material, training videos etc) leveraging MPTC (my pass to change)
• Communicate new features/ functionalities to the user community

Training and Knowledge transfer
• Develop annual training plan in collaboration w

📌 GCC - Application Support Specialist (Pune)
🏢 Air Liquide
📍 Pune