Function

IT
Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

Job description

The Team
• Primary Skills: Salesforce Administration, Production Support, Salesforce Service Cloud/Sales Cloud, Apex/LWC fundamentals
Preferred Skills: Salesforce CRM, CPQ tool knowledge, Middleware Integration, APIs, Data Integration
• We are looking for an experienced Salesforce Production Support & Administration professional with 5-8 years of hands-on experience managing Salesforce applications in enterprise production environments.




• The ideal candidate will be responsible for Production support, Incident/Ticket management, Salesforce administration configuration, user support, release management, and continuous improvement. Experience with Sales CPQ and middleware/integration platforms is highly preferred.
• Working knowledge of Service Now and JIRA would be preferred.
• The candidate should have solid troubleshooting and analytical skills and be comfortable working with business stakeholders, development teams, integration teams, and other application support functions.

Role- Key Responsibilities
Salesforce Production Support
• Provide L2/L3 production support for Salesforce applications and ensure timely resolution of incidents and service requests.
• Monitor and troubleshoot Salesforce application issues, integrations, data problems, automation failures, and user access issues.
• Analyze production incidents, identify root causes, a

📌 Salesforce Support and Administration (Hyderabad)
🏢 Hitachi
📍 Hyderabad