What do we do?
• The TTS Analytics team provides analytical insights to the Product, Pricing, Client Experience and Sales functions within the global Treasury & Trade Services business. The team works on business problems focused on driving acquisitions, cross-sell, revenue growth & improvements in client experience.
• The team extracts relevant insights, identifies business opportunities, converts business problems into analytical frameworks, uses big data tools and machine learning algorithms to build predictive models & other solutions, and designs go-to-market strategies for a huge variety of business problems.
ROLE DESCRIPTION
• The role will be Business Analytics Analyst (C10) in the TTS Analytics team
• The role will report to the AVP/VP leading the team
• The role will involve working on multiple analyses through the year on business problems across the client life cycle – acquisition, engagement, client experience and retention – for the TTS business
• This will involve leveraging multiple analytical approaches, tools and techniques,
working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights to business and functional stakeholders
QUALIFICATIONS
Experience:
• Bachelor’s Degree with 3+ years of experience in data analytics or Masters Degree with 2+ years of experience in data analytics
• Must have:
• Identifying and resolving business problems (around sales/marketing strategy optimization, pricing optimization, client experience, cross-sell and retention) preferably in the financial services industry
• Leveraging and developing analytical tools and methods to identify patterns, trends and outliers in data
• Applying Predictive Modeling techniques for a wide range of business problems
• Working with data from different sources, with different complexities, both structured and unstructured
• Utilizing text data to derive
📌 Business Analytics Analyst (Gurugram)
🏢 Citi
📍 Gurugram