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About this opportunity:
The Improvement & Performance Manager-CS Core for Service Line Operate Service Improvement is a key position reporting to the Manager-Service Improvement. Its responsible for identifying, drive, support and facilitate efficient & effective transformations/changes-from business needs to business results, delivering improved customer, operational and/or financial performance impact or required culture changes.
What you will do:
• Drive improvement projects in MS contracts/delivery organization with defined tangible business targets aiming at cost reduction, improved customer experience, network performance.
• Accountable for WO/ticket/alarm reduction initiatives per contract
• Perform Alarm, TT, WO correlations to resolve the chronic issues in the network. Validate and analyze the network performance reports & prepare action plan for network improvement.
• Participate in technical discussions in view to improve overall network performance and make recommendations wherever possible from the problem management perspective.




• Propose and ensure best practices are followed within all related functions
• Perform KPI Trend monitoring and post-deviation analysis.
• Identify, prescribe, and drive the implementation of pro-active prevention methods in problem handling.
• Drive maintains and track actions undertaken to drive improvements following governance methods.
• Identify SPOF and drive mitigation plans to minimize impact.
• Maintain RISK register for the identified risks and drive them to minimize impact or mitigation.
• Collaborate with Data Analytics teams to build models to drive prescriptive insights.
• Propose predictive analytic model based on alarms/outages, QoS based on Capacity & Utilization trends.
• To continuously engage the operations team and other teams to provide timely closure for actions.
• To prioritize problems based on the risk, impact and severity
• Contribute to develop and maintain valuable record of problem, roo

📌 Proactive Problem Manager (Noida)
🏢 Ericsson
📍 Noida