Req ID: 378416

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Associate-ITSM to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
Position's General Duties and Tasks:

• Answers the customers' contacts via agreed channels and record reported issues.

• Identifies issues, apply fixes and investigate root causes using processes & industry knowledge

• Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail

• Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance

• Acts as coach & an escalation point for less experienced colleagues

• Ideally University education, preferably technical degree or Microsoft certifications

• Experience working on Microsoft Operating Systems local & Office (Office and Remote)



administration and Microsoft Office family applications is a plus

• Experience of providing Office (Office and Remote) IT support

• Excellent communication and customer service skills

• This position is only available to those interested in direct staff employment opportunities with NTT DATA Services, Inc. or its subsidiaries.)

Senior Service Desk Associate English

India - Office working (Office and Office (Office and Remote))

Market-competitive salary & Benefits

Role Overview

The Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc.

📌 Helpdesk Senior Associate-ITSM (Bengaluru)
🏢 NTT DATA Services
📍 Bengaluru