Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, perks you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you

About the Role:

The Manager, Payroll Services, is responsible for providing operational and service delivery leadership for a portfolio of US Payroll client accounts. With strategic guidance from senior leadership, the Manager will oversee day-to-day payroll operations in alignment with UKG standards, service-level commitments, customer satisfaction goals, quality requirements, and operational excellence.

The individual will lead and develop payroll teams,



manage performance and capacity, ensure accurate and timely payroll delivery, and drive continuous improvement across processes. The role will involve partnering with cross-functional teams, including US Payroll leaders, SMEs, implementation teams, HR, and other support functions, to resolve complex issues and ensure business continuity.

The Manager will also manage customer relationships and escalations, support staffing and talent development, contribute to automation and transformation initiatives, and serve as a subject-matter leader in complex payroll situations. The role may also require individual contributor support for critical client matters and high-priority operational needs.

Service Delivery

Ensure that the team executes US Payroll services in compliance with UKG’s defined processes, policies, controls, and quality standards.
Ensure that all client payroll activities are properly

📌 Mgr Payroll Services (Pune)
🏢 Ukg
📍 Pune