Customer Success Engineering – Oil & Gas
As a Success Engineer at UptimeAI, you will play a key role in driving customer success through proactive remote monitoring, alert management, rotating equipment reliability, and value realization across the Oil & Gas sector.
You will work closely with Customer Success Managers, Technical Consultants, and Product teams to monitor customer assets, investigate AI-generated alerts, and help customers translate technical insights into measurable operational value.
This role is well-suited for an engineer with 2–4 years of experience in the Oil & Gas industry, particularly in reliability engineering, rotating equipment, condition monitoring, maintenance, or remote monitoring.
Key Responsibilities
• Perform remote monitoring of Oil & Gas assets, with a focus on rotating equipment such as gas turbines, compressors, pumps, motors, fans, and other critical process equipment.

• Review, triage, and analyze AI-generated alerts, helping determine potential failure modes, severity, and recommended next steps.

• Work with customer teams to validate alerts,



capture outcomes, and continuously improve the quality and usefulness of remote monitoring.

• Monitor model performance and identify opportunities for model tuning, retraining, or additional data/configuration to maintain high levels of accuracy.

• Apply knowledge of Oil & Gas equipment, reliability, and condition monitoring to interpret asset behavior and support root-cause analysis.

• Quantify and track customer value, including downtime avoidance, cost avoidance, risk reduction, and improved equipment availability/reliability.

• Support customer operational reviews, performance reviews, training sessions, and discussions around identified equipment issues.

• Contribute to customer case studies, value stories, and internal success summaries.

• Identify process and workflow improvements that increase customer adoption and the effectiveness of remote monitoring.

• Collaborate wit

📌 Customer Success Engineering – Oil (India)
🏢 UptimeAI
📍 India