Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Workplace Technology Solutions
Valuable to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine,



ensuring timely analysis and resolution of technical issues to support business continuity and operational excellence.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the documentation and continuous improvement of support processes to enhance team efficiency.
- Support junior team members by sharing knowledge and providing guidance on technical issues.
- Engage proactively with stakeholders to understand and address operational challenges.
- Monitor system performance and escalate issues when necessary to prevent business disruption.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Workplace Technology Solutions.
- Strong problem-solving skills with the ability to analyze complex technical issues and provide effective solutions.
- Experience in managing and implementing Requests for Cha

📌 Technology Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru