Join our Team

About This Chance
We are looking for an experienced Service Architecture Manager to drive key strategic programs including AI/ML initiatives, SDE/Automation programs, MSN CRA initiatives, R&D;/Customer projects, and other high-impact programs that directly improve MSN cost metrics and AAA maturity. You will be a part of the BCSS Service Line Operate – Service Management Service Architecture team, reporting to the Head of Service Architecture, and will play a pivotal role in uplifting existing capabilities in line with Ericsson's EOE objectives.
What You will do:
• Drive prioritized improvement initiatives in key strategic and operational areas, improving MSN cost metrics in line with Ericsson Project Management guidelines.
• Lead and execute AI/ML value pack-based initiatives in close alignment with the MSN portfolio team.
• Drive new business ideas from conceptualization to reality, evolving solutions around Process, People, Tools, and Data.
• Provide thought leadership by researching industry best practices, conducting experiments,



and collaborating with internal and external industry leaders.
• Build and maintain strong relationships with internal and external stakeholders to align Service Management strategy with business priorities, the current threat landscape, and technology developments.
• Communicate end-to-end Service Management strategy to relevant stakeholders, prioritizing changes and opportunities based on Customer Experience, cost, risk, and business benefit.
• Own Budget Planning and Allocation, Forecasting, and Financial Reporting, ensuring program costs remain within prescribed limits.
• Continuously drive efficiency, improvements, and excellence across Service Delivery.
• Establish strong governance and reporting frameworks at all levels for assigned projects on a regular basis.
• Lead Risk Management and mitigation planning with proper governance for all programs under responsibility, influencing business decisions by weighing

📌 Service Architecture Manager (Noida)
🏢 Ericsson
📍 Noida