About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.

We build long-term careers by investing in YOU. We seek to create an setting that cultivates your professional development and personal growth, as we believe your success is our success.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.
Position Summary
The Sr Manager - Workforce Management (WFM) is responsible for end-to-end workforce planning,



Work Queue (WQ) management in EPIC/Other Practice Management System, resource allocation, productivity governance, quality monitoring, capacity planning, and operational performance reporting across RCM functions. The role drives operational efficiency through effective workload distribution, KPI tracking, workforce analytics, and data-driven decision-making while ensuring achievement of client SLAs and business objectives.
Key Responsibilities
1. Work Queue Management & Resource Allocation
• Manage daily EPIC Work Queues/Other Practice Management Systems across assigned RCM processes.
• Ensure equitable workload distribution based on capacity, skill matrix, and priority.
• Monitor queue volumes, aging, backlog, and turnaround times.
• Drive queue balancing initiatives to maintain SLA adherence.
• Perform capacity planning and staffing forecasts based on historical trends and busin

📌 Sr Manager (Noida)
🏢 CorroHealth
📍 Noida