Job Title: Production Support Analyst

Department: CIB ITO Markets Plarform

About Business Line/Function

The role is within GM IT E-Commerce Front to Booking Complex Application Production group responsible globally for functional/technical support and project deliveries. ECOMF2BC is responsible for supporting wide range of applications that are used in day-to-day trading activities.

Position Purpose

The Production Engineer will be part of a multi-disciplined, providing support to the production elements of the e-Commerce applications. The role is centered on application support and requires a wide range of technical skills.

The eCom APS supports all applications in the BNPP eCommerce & Digital Business unit. Almost all the applications are in-house developed with custom built feature sets. Team members are expected to support multiple applications under different business lines. Team members participate in a 7 am to 10 pm five days a week shift rota in addition to change management during out-of-hours and occasional weekend work.

Responsibilities

Direct Responsibilities





Proactively monitor, manage, and improve availability and performance of the production environments.

(From presentation and application layers to middleware and databases)

• Provide main coverage in the “Follow the Sun” support model: perform regular checks and handover to other support teams in Singapore and Current York.
• Pro-actively manage the capacity of production applications
• Plan and implement application releases, load tests and configuration changes
• Customize production tools (monitoring, batch scheduling, backups etc.)
• As this is a production support role, focusing across a range of different technologies, candidates must possess the aptitude and desire to learn

Day to day Functional support

• Provides first level support for internal clients and second level for external clients
• Service all user queries - functional or technical. Own all queries and provide solutions
•

📌 Production Support Analyst (Mumbai)
🏢 BNP Paribas
📍 Mumbai