We are looking for a friendly and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers, handling queries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
- Respond to customer queries through phone, email, and chat.
- Provide accurate information about products and services.
- Handle customer complaints and resolve issues professionally.
- Follow up with customers to ensure their concerns are addressed.
- Maintain accurate customer records and update information when required.
- Coordinate with other departments to resolve customer issues.
- Process customer requests and provide timely assistance.
- Maintain a professional and positive attitude at all times.
- Meet customer service and performance targets.
Requirements
- Good verbal and written communication skills.
- Customer-focused and positive attitude.
- Basic computer knowledge.
- Good problem-solving and interpersonal skills.
- Ability to work independently and as part of a team.
- Prior customer service experience is an advantage, but freshers may also apply.