Job Description: Expert Systems Engineer | Telecom Engineer

Role Overview

We are seeking a Telecom Engineer with hands-on network operations experience to manage ISP service orders and support circuit operations for U.S. clients. The role will coordinate internet circuit orders, troubleshoot connectivity issues, and work with carriers, clients, and internal network teams to drive timely resolution.

Key Responsibilities

• Submit and manage ISP orders, including current circuit installations, upgrades, disconnects, relocations, and service changes.
• Coordinate with clients, ISPs, carriers, site contacts, and internal network teams throughout the order lifecycle.
• Track order milestones, installation schedules, provisioning, testing, and service activation; follow up on delays and blockers.
• Open, monitor, and escalate provider tickets for outages, degradation, packet loss, latency, and other circuit issues.
• Troubleshoot connectivity issues and coordinate circuit testing, turn-up, failover validation, and restoration with network engineers.




• Support network incident response by gathering circuit and device information, assessing service impact, and communicating updates.
• Maintain accurate records of circuit IDs, bandwidth, provider details, site information, order status, ticket history, and escalation contacts.
• Prepare status reports and communicate risks, delays, outages, and resolution progress clearly.
• Follow operational procedures, change controls, SLAs, and client communication requirements.

Required Network Engineering Experience

• Hands-on experience in a network operations or engineering role supporting enterprise networks.
• Working knowledge of TCP/IP, IPv4 addressing, subnetting, VLANs, routing, DNS, DHCP, and default gateways.
• Familiarity with routing protocols such as BGP and OSPF, including how to gather information for troubleshooting and escalation.
• Experience troubleshooting WAN and internet connectivity issues, including latency, pa

📌 Expert Systems Engineer (Pune)
🏢 Altera Digital Health
📍 Pune