IND Lead Software Engineer - GCC026

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Job Summary

Hartford is seeking a motivated Reliability & Observability Engineer to support production reliability and application-level observability for critical technology enablement platforms. This is an early-career role designed for engineers building foundational expertise in monitoring, alerting, and operational stability.

The engineer will work closely with senior reliability engineers, application development teams, and platform partners to improve system visibility, identify issues early, and support incident response. This role focuses on observability and operational reliability, not performance or load testing.

Key Responsibilities





• Observability Platform Support Support the configuration and day-to-day operation of observability capabilities for Agile Enablement SaaS platforms (such as Rally, Clarity, and Apptio) and their integrations, in collaboration with senior engineers, SRE teams, and vendors.
• Application-Level Monitoring on AWS Monitor application health, logs, and key performance indicators for applications running on AWS, with a focus on application behavior and user experience rather than infrastructure administration.
• Dashboard, Visualization & Alert Development Build and maintain dashboards, metrics, and alert rules using Splunk, ensuring alerts are actionable, relevant, and continuously refined.
• Performance Baseline & Trend Analysis Maintain baseline metrics, identify early signs of degradation, document observations, and escalate findings to senior engineering partners.
• Incident Support & RCA Participation Act as an observability point of contact during incidents by gathering logs and metrics from Splunk and contr

📌 Lead Software Engineer (Hyderabad)
🏢 The Hartford India
📍 Hyderabad