Overview

• JOB IDENTIFICATION

Aptean Job Table

APTEAN JOB LEVEL: D

APTEAN JOB TITLE: Lead Data Engineer

REPORTS TO

Full line: Senior Manager or above

Dotted line: Business Leader

• GENERAL JOB SUMMARY (1 paragraph overview describing the primary function and focus of this position)

This position is responsible for end-to-end 24x7 operational leadership, ensuring continuous coverage, effective prioritization of critical activities, and timely response to high-priority alerts and incidents. The Shift Leader will take robust ownership of major incident and outage management, including rapid impact assessment, war-room initiation, cross-functional stakeholder coordination, and clear leadership and customer communications throughout the incident lifecycle. The role also requires a proactive, technology-driven operational mindset, leveraging cloud, infrastructure, DevOps, monitoring/observability, automation, and AI-assisted tools to identify risks, improve operational efficiency, reduce manual effort, and prevent recurring issues. Overall,



the position requires a high degree of autonomy, technical depth, operational discipline, and incident leadership to maintain service reliability and customer experience.

• SCOPE You may add categories and verbiage to fully articulate job scope that is not contained in the General Job Summary, such as business impact in terms of revenue, budget, geography, product line(s), etc.)

Knowledge

Strong expertise in 24x7 IT operations, major incident management, cloud/infrastructure, DevOps, monitoring/observability, ITSM, automation, and AI-enabled operations. Ability to rapidly troubleshoot, assess impact, prioritize actions, and coordinate cross-functional teams.

Complexity

Handles high-impact, time-critical, and concurrent operational issues requiring rapid decision-making, prioritization, escalation, and resource utilization. Expected to proactively identify risks, recurring issues, and automation opportunities to improve se

📌 Lead Product Engineer (Madurai)
🏢 Aptean India
📍 Madurai