Company Description Iswarya Fertility Center was founded with the mission of helping individuals and couples experience the joy of parenting. The center focuses on providing compassionate, patient-centered fertility care supported by specialized medical expertise. It strives to offer accessible and personalized treatment options tailored to each patient’s unique journey. Team members are encouraged to contribute to a supportive workplace where patients feel informed, respected, and hopeful throughout their care. The organization values empathy, professionalism, and a commitment to positive outcomes for every family it serves.
Role Description This is a full-time, on-site role based in Mengio for a Cluster Manager – Patient Counselling and Case Conversion. The role involves overseeing patient counselling across multiple centers, ensuring consistent communication, education, and emotional support for individuals and couples seeking fertility treatment. The Cluster Manager will guide patients through treatment options, clarify clinical recommendations,



and address questions to support informed decision-making and case conversion. Daily responsibilities include coordinating with medical and administrative teams, monitoring patient follow-up and conversion metrics, implementing standardized counselling protocols, and ensuring high-quality, empathetic patient interactions. The role also includes training and mentoring counsellors, preparing reports on patient counselling outcomes, and supporting initiatives to improve patient experience and treatment adherence.
Qualifications
• Strong skills in patient counselling, empathy, and relationship management, with the ability to communicate complex medical information in clear, accessible language.
• Experience in case conversion, patient engagement, and follow-up coordination, preferably within fertility, women’s health, or broader healthcare services.
• Proficiency in team coordination, mentoring, and performance monitoring

📌 Cluster Manager – Patient Counselling And Case Conversion (Mengio H.Q.)
🏢 Iswarya Fertility Center
📍 Mengio H.Q.