Job Title: Lead Engineer – Enterprise Network Operations
Department: Engineering and Operations
Location: Mumbai
Reporting: Associate Director Network Operations
Job Type: Full Time
Shift: Rotational Shift

• PRE-REQUISITES

• Technical expertise on all or either of the following platform
• Cisco catalyst and Nexus switching and wireless
• Arista switching
• HP/Aruba switching and wireless
• Meraki switching and wireless
• Mist wireless
• Infoblox DDI
• Strong troubleshooting skill sets
• Conceptually solid in the following switching and wireless technology
• HSRP/VRRP
• STP/VTP
• VSS/VPC
• Ether-Channels, Stacking of switches (IRF, Cisco Stack)
• Stand-alone AP, IAP, Flex-connects, Wireless bridge

• RESPONSIBILITIES

• Engineers who have a passion for providing outstanding customer service.
• 24x7 support of Enterprise Networks of large global clients that have a distributed LAN/Wireless/DDI setup
• Will be a part of a team of who are responsible for handling (switching/wireless/DDI) network operational/problem management issues.




• Ticket resolution - work and resolve trouble tickets, handle ticket escalation
• Queue Management - monitor ticket queue, ensure assignment/resolution and closure
• Create Method Of Procedure and/or Standard Operating Procedure document
• Plan and execute Change Management processes
• Performance Tuning of network devices and create Service Improvement Plans
• Plan and perform firmware upgrade
• Work with hardware/software vendors to resolve problems
• Train and mentor juniors
• Act as an SME SPOC for certain network products
• Interface with customer on calls and lead technical meetings
• Assist in Root Cause Analysis (RCA)
• Provide technical inputs for weekly/monthly customer service review reports
• Any additional task given to the incumbent from time-to-time based on business needs

• TRAINING AND CERTIFICATION

• Cisco certification and Aruba /Juniper certification will be added advantage

• EXPERIENCE

• Minimum 7 years of progr

📌 Lead Network Engineer (Mumbai)
🏢 NTT Global Networks
📍 Mumbai