About The Opportunity

A fast-scaling customer experience and insights firm operating across Indian enterprises, we help brands turn customer feedback into strategic action. Our teams power voice-of-customer (VoC) programs, leveraging structured data collection, sentiment analysis, and process optimization to elevate CX across retail, telecom, BFSI, and e-commerce verticals. We operate with agility, data discipline, and a relentless focus on actionable customer intelligence.

Role & Responsibilities

• Collect, transcribe, and categorize customer voice data from calls, chats, and surveys with 98%+ accuracy.
• Tag and segment feedback using predefined taxonomies and sentiment labels for downstream analytics.
• Identify emerging customer pain points and escalate critical cases to CX leadership in real time.
• Collaborate with data analysts to validate tagging logic and refine classification frameworks.




• Maintain SLA adherence for data turnaround (within 24–48 hrs) and ensure zero data loss during processing.
• Document process deviations and recommend workflow improvements to boost team throughput.

Skills & Qualifications

• Must-Have
• Excel
• CRM Tools
• Data Tagging
• Sentiment Analysis
• Qualtrics
• Call Transcription
• Feedback Categorization
• SLA Compliance
• Preferred
• Tableau
• SQL Basics
• Zendesk

Perks & Culture Highlights

• On-site collaborative workspace with high-impact visibility across CX leadership.
• Performance-linked incentives and monthly recognition programs.
• Career path to VoC Analyst or Customer Insights Specialist within 12–18 months.

Skills: sentiment analysis,crm tools,voice process,customer,leadership,excel,qualtrics

📌 Customer Voice Process (Bengaluru)
🏢 MG
📍 Bengaluru