Eligibility Criteria

Years of Experience : Minimum 2 to 5 years

Job Experience : 2 years of experience in Reverse logistics, repair operations, supply chain is preferrable

Educational : Bachelor’s degree in Engineering (Mechanical/IP/IM) or MBA in supply chain or operations.

Primary Responsibilities

• Follow & execute defined guidelines/checklist in managing global returns & coordinate closely with regional SPOCs(Single point of contact), Field engineers and Customer service to ensure part return within agreed SLA (Service level agreement).
• Perform analysis related to Spares Returns Order Processing, Lam’s Reverse Logistics Management System in SAP, Lam’s Quality Defect Reporting System and SAP Material Master
• Analyze reports and metrics for deviation from plan, reconcile data variances and use that information to guide the identification of root cause and execution of corrective action activities to deliver system capability and improvement. Works with Regional Users to understand gaps. Conducts root cause and corrective actions to drive closure to the gaps




• Works with management & global stakeholders to address multiple aspect of returns process, including reverse logistics, repairs, customer issue’s, business plans and product availability.
• Work closely with Lam Engineers, ensure return of warranty eligible parts after failure analysis.
• Monitor logistics, flow of failed parts and POD, must take proactive action if delay or escalate.
• Maintain consistent follow-up and track each stage of the return process to ensure a complete, closed-loop transaction.
• Interacts with customers and/or service representatives to handle a variety of post-sales repair/refurb/cleaning service functions
• Ability to understand issue’s related to returns, RCA(Root Cause Analysis) and provide solution in time bound manner.
• Records and reports status of equipment returns, repairs, replacements, sales orders and delivery schedules.
• Ability to interpret large data and su

📌 Logistics Analyst 2 (Bengaluru)
🏢 Lam Research
📍 Bengaluru