Executive – Customer Engagement And Experience

Who Are We Looking For?

Someone who lives and breathes a people-first approach You’ll be the face of our organization, the go-to person for our customers’ needs. Ready to step up?

What You Bring To The Table

• Top-notch communication skills – you could charm a room
• Fluent in English
• A problem-solver who sees solutions where others see obstacles.
• Patience of a saint – because, let’s face it, customers are human too.
• A team player who lifts others up.
• Proactive, an initiator – you don’t wait for things to happen; you make them happen

What You’ll Be Doing (AKA, Your Superpowers)

• Handle customer queries and complaints like a pro on emails and chatbot
• Be a key part of the team’s success by pitching in where it counts.
• Resolve queries efficiently, aiming for one-touch resolutions.




• Provide valuable insights and feedback – your voice matters
• Keep that balance between quality, quantity, and efficiency, hitting targets like it’s second nature.

Qualifications

• A Bachelor’s degree in any field (yes, we mean any).
• Got an MBA? That’s a bonus

Experience

• Experience in customer service or supply chain in luxury, hospitality, or FMCG? Outstanding
• Fresh out of school but have an internship in one of these fields? You’re still in the running

What’s in It for You?

? Competitive pay – we’re talking industry standards or better

Ready to join us? Let's make things happen ?

Skills: customer engagement,communication skills,communication,customer,english

📌 Executive - Customer Engagement & Experience (Ahmedabad)
🏢 Smytten
📍 Ahmedabad