•
Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameter
• sProvide constructive feedback and coaching to agents to improve performanc
• eIdentify gaps in communication, process adherence and customer handlin
• gPrepare and maintain quality reports, dashboards and analysis for leadershi
• pSupport process improvement initiatives to drive customer satisfaction CSAT, NPS and FC
R
Qualification require
• d:
Graduate in any str
• eamMinimum 1-3 years of exp as a quality analyst in domestic real estate proc
ess
📌 Quality Analyst (Mumbai)
🏢 TP
📍 Mumbai
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