Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, Current Balance, Nucor, S&P; Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible,



all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

The Impact You Will Create

As a Staff Machine Learning Engineer, you will serve as the critical architectural bridge between cutting-edge Data Science research and massive-scale, product-ready implementation. You will move beyond standard feature delivery to define the technical vision and infrastructure that brings sophisticated algorithms to life. Your work will directly result in:

• Massive Scale & Reliability: Architecting and deploying robust ML APIs and pipelines capable of serving millions of requests with ultra-low latency and unwavering reliability.
• Engineering Excellence: Setting the gold standard for ML Engineering practices, MLOps, and system design across the organization.
• Accelerated AI Innovation: Transforming theoretical models into high-performance, production-grade systems, dir

📌 Staff Engineer (Bengaluru)
🏢 FreshWorks
📍 Bengaluru